Refund & Return Policy

Effective Date: June 2026

At AriWex, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Return Policy carefully before requesting a return or refund.

1. Return Eligibility

You may be eligible for a return if:

✅ The item received is damaged, defective, or incorrect

✅ The item is unused, unworn, and in its original packaging

✅ The return request is submitted within 3–7 days of receiving the order

✅ Proof of purchase is provided

Items that do not meet these requirements may not qualify for a return or refund.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return or refund:

✅ Personal care products

✅ Beauty and hygiene items

✅ Perishable goods

✅ Customized or personalized products

✅ Gift cards

✅ Items marked as "Final Sale" or "Non-Returnable"

3. Return Process

To request a return:

Step 1

Contact our support team within the eligible return period.

Step 2

Provide:

✅ Order Number

✅ Reason for Return

✅ Photos or videos of the item (if damaged, defective, or incorrect)

Step 3

Once your request is reviewed and approved, we will provide return instructions or arrange a pickup where applicable.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved Refunds

✅ Refunds are typically processed within 5–10 business days after approval.

Refund Methods

For Prepaid Orders

✅ Refund will be issued to the original payment method.

For Cash on Delivery (COD) Orders

✅ Refund will be processed via bank transfer or store credit.

Processing times may vary depending on your payment provider or bank.

5. Return Shipping Costs

Our Responsibility

If the return is due to:

✅ Damaged product

✅ Defective item

✅ Incorrect item delivered

We will cover the return shipping costs.

Customer Responsibility

For returns requested due to personal preference, change of mind, or other non-company-related reasons, return shipping charges may be the responsibility of the customer.

6. Exchanges

We replace products only when:

✅ The item is damaged

✅ The item is defective

✅ The wrong item was delivered

Exchange requests must be submitted within the eligible return period.

7. Late or Missing Refunds

If you have not received your refund:

✅ Check your bank account again

✅ Contact your credit card company or payment provider

✅ Contact your bank, as processing times can vary

If you still have not received your refund after completing these steps, please contact us.

8. Order Cancellation

✅ Orders may be cancelled before shipment confirmation.

✅ Once an order has been shipped, cancellation requests may no longer be possible.

Please contact our support team as soon as possible if you wish to cancel an order.

9. Contact Us

If you have any questions regarding returns, refunds, exchanges, or order issues, please contact us:

📧 Email: Support@ariwex.com

📱 WhatsApp: +971 XX XXX XXXX

🌐 Website: www.ariwex.com

Customer Satisfaction

At AriWex, we are committed to providing quality products and excellent customer service. We appreciate your trust and will do our best to ensure a smooth and fair resolution to any concerns.

Thank you for shopping with AriWex.